Process Integration Support Analyst

Southern Company • Atlanta, GA

14h • Onsite

About The Position

The Business Strategic Analyst is pivotal in enhancing operational efficiency
and driving strategic initiatives, particularly in areas such as Customer
Operations and Safety & Technical Training. This role involves utilizing skills
in project management, process integration, and change management to support
enterprise initiatives and gain essential business experience. Analysts are
responsible for managing business process improvements, coordinating across
various functions, and applying project management practices to deliver
effective solutions.

They lead strategic process improvements, engage with departmental leaders, and
drive decision-making and change adoption to ensure alignment with the company's
strategic objectives. The position demands strong project management and process
integration skills, a proven ability to manage improvements across functions,
and experience in leading strategic initiatives. Excellent communication and
interpersonal skills are essential, along with the capacity to drive innovation
and support long-term strategic goals.

Joining Southern Company Gas as a Business Strategic Analyst offers the
opportunity to work on impactful projects, engage with leaders, and contribute
to the company's success while fostering professional development.

Requirements

• Prefer a bachelor’s degree in business, Technology or related, utility field experience
• Experience in process improvement or project management with working knowledge of process documentation tools, project management methodologies, and tools
• Strong & demonstrated verbal and written communication skills
• Ability to learn and understand customer needs and assist in identifying how existing and new technologies can support innovative solutions.
• Ability to engage with business leaders at various levels concerning their organizational goals, needs, and focus areas.
• Ability to facilitate meetings with stakeholders in ideating, developing and implementing strategies that enhance the employee and/or customer experience across all customer channels
• Understanding of utility industry and business practices for Customer Experience, Field Operations, or Technology preferred.
• Working Knowledge of business-related systems (i.e. CIS, CSS, CMA, CCB, etc.) preferred
• Working knowledge of Excel, PowerPoint, and other presentation software; (Knowledge of PM software JIRA, Monday, Asana, MS Project etc. is a plus)
• Minimal travel required; In-Person Office attendance required.

Nice To Haves

• Understanding of utility industry and business practices for Customer Experience, Field Operations, or Technology preferred.
• Working Knowledge of business-related systems (i.e. CIS, CSS, CMA, CCB, etc.) preferred
• Working knowledge of Excel, PowerPoint, and other presentation software; (Knowledge of PM software JIRA, Monday, Asana, MS Project etc. is a plus)

Responsibilities

• Support system enhancements and new technology solutions projects on behalf of the business, providing experience insights and feedback to foster customer centric solution and alignment with strategic objectives to ensure project milestones and deliverables are met.
• Ensure business processes and technology are aligned by collaborating with stakeholders to identify any process gaps & provide awareness to stakeholders
• Assist in the ideation of solutions to basic process/data-driven problems and document solution recommendations.
• Provide business support for the development of technical solutions ensuring scope and requirements align with the needs of the business users.
• Ensure recommendations align with strategic objectives and needs of the business users.
• Develop and maintain strong relationships with key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle.
• Facilitate communication, training & testing efforts (when applicable) as needed for OI3 initiatives
• Provide insights, support & feedback to Change Management Team to support adoption and minimize resistance regarding the following (as needed):
• Process Improvement Plans & Strategies - including but not limited to project timeline development, task tracking and deliverable monitoring
• Adoption & Sustainability Strategies
• Project Risks and Basic Mitigation Plans
• Communication Plans Execution
• Business Continuity Plans

Benefits

• Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being.
• This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s).
• A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level