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The Process Improvement Specialist III position is responsible for independently scoping and leading the successful management and execution of tactical and strategic initiatives. The candidate is considered an expert with the concepts, principles, and theories behind continuous process improvement and total quality management. A qualified candidate must be able to prioritize and manage multiple competing projects, deadlines, and customer relationships, while interacting effectively with stakeholders at all organizational levels, including senior executives & physicians, to affect change within the organization. A successful candidate should be able to transfer clients' perceptions of problems into viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients' changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.