Process Improvement Project Coordinator

J&B Medical Supply Co Inc • Wixom, MI

81d

About The Position

J&B Medical continues to GROW! We are expanding our Process Improvement Team!! Family owned & operated business for over 28 years! And thriving! Great benefits! Apply NOW! The Process Improvement Project Coordinator drives automation and systems integration initiatives from planning through implementation. This role keeps projects organized, ensures clear communication between stakeholders, and manages integration support tasks to keep systems aligned.

Requirements

• 3+ years of experience in customer service, project coordination, or order management, preferably in DME Durable Medical Equipment & Supplies or B2B environment.
• Experience managing relationships and working with cross-functional teams.
• Strong organizational skills with the ability to manage multiple timelines and shifting priorities.
• Effective communication skills, including professional customer interaction and internal collaboration.
• Confidence in making informed decisions within project scope and escalating when necessary.
• Proficiency in Microsoft Office required; ERP system experience strongly preferred.
• Demonstrated ability to work efficiently, adapt to change, and solve problems collaboratively.

Responsibilities

• Coordinate project timelines, milestones, and deliverables for automation initiatives.
• Facilitate communication between Analyst, IT, and operational teams.
• Track progress against KPIs and prepare project status updates for leadership.
• Assist with system integration tasks, including monitoring data syncs and basic troubleshooting.
• Collect and consolidate feedback from end-users to recommend process improvements.
• Maintain a backlog of automation and process improvement opportunities.

Benefits

• Great benefits

What This Job Offers