Process Improvement Manager - Hybrid - Vernon Hills, IL

CDW

80d • $111,000 - $154,200

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. We are seeking a highly skilled and experienced Process Improvement Manager to join our Enterprise Business Operations (EBO) team. As a Process Improvement Manager, you will play a critical role in transforming business processes using Lean, Six Sigma, and Digital interventions. Your exceptional analytical, change delivery and management skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization.

Requirements

• Bachelor’s degree with 7+ years, MBA with 5+ years, or high school diploma with 12+ years of experience in Quote-to-Cash (across sub-processes or deep expertise in one area)
• Green Belt Certification must have, preference for Black belt certification or In progress certification with BB training complete
• Ability to work independently, manage multiple priorities, and meet deadlines
• Detail-oriented mindset with excellent organizational and problem-solving abilities
• Strong negotiation and communication skills, both written and verbal, to effectively interact with customers and internal stakeholders
• Attention to detail and a commitment to data accuracy
• Enterprise ERP Systems experience preferred

Responsibilities

• Set near- and long-term process improvement targets and ensure they are accomplished
• Define desired process improvement structure for the organization/business function
• Utilize data and process insights to identify opportunities for process improvements, including Just Do It by leading, motivating, and driving kaizen events, green belt project, and black belt projects
• Prioritize project execution to balance productivity improvements and outcomes
• Ensure projects include measurable outcomes that are sustainable
• Focus on streamlining processes to reduce variation through standardized processes
• Partner with upstream process owners to influence opportunities to minimize variation
• Manage multiple projects simultaneously, utilize project management techniques to stay organized and keep momentum
• Educate and promote a culture of continuous improvement
• Process management coaching, including approach to metrics & storytelling, defining and documenting processes (SOPs and process maps), standardize templates, establish best practices, define escalation paths, governance, reporting and communication, root cause analysis and solutioning
• Empower project team members and ensure they are accountable for action items
• Partner with internal teams and partners to achieve process improvement targets
• Serve as a change agent to pursue organizational change across teams/processes
• Build a library of process documentation, including process maps
• Run advanced analytics using excel or power BI to bring out insights for action
• Identify digitization opportunities and build business case for implementation of digital interventions/tools
• Manage and build transformation pipeline

Benefits

• Pay range: $111,000 - $154,200 depending on experience and skill set
• Annual bonus target of 10% subject to terms and conditions of plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees