Process Improvement Lead

Accenture • Mountain View, CA

196d • $73,800 - $182,600

About The Position

The Process Improvement Lead works closely with the Operations Managers, Team Leads, and Training team to identify new opportunities, workflows or potential improvements to the current process.

Requirements

• Minimum of 3 years of experience in project management.
• Must be flexible to work any shift between 5:00 am - 12:00 am PT including weekends and holidays.

Nice To Haves

• Analytical skills in terms of deriving insights from available data.
• Intermediate to advanced Microsoft Excel and PowerPoint skills.
• Effectively manage multiple parallel projects and provide high quality output.
• Experienced in conducting effective meetings, town-hall discussions and presentations for client visits to the production floor.
• Builds effective and long-term relations with client and key stakeholders.
• Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues.
• Strong planning skills; able to manage multiple priorities and tasks.
• Strong sense of ownership toward own work and the opportunity to contribute beyond job description/role.

Responsibilities

• Manage the expectations with impact analysis on any new client requests, new flows and other activities that would need operational support to implement.
• Work closely with Operations Lead and Team Leads to ensure that information such as updates, process impacts and benefits are discussed with the team and considered with the client and internal leadership.
• Collaborate with the Quality and Training Team on any training requirements, policy and quality updates on the new workflows, change in policy, etc.
• Raise and find mitigations on any issues or concerns on timelines, capacity changes, volume increase, resource requirements, etc.
• Proactively reach out to Operations leads and understand their concerns on new experiments, workflows and client requests.

Benefits

• Compensation varies depending on a wide array of factors, including office location, role, skill set, and level of experience.
• Annual Salary Range for California: $73,800 to $182,600.
• Annual Salary Range for Colorado: $73,800 to $157,800.
• Annual Salary Range for District of Columbia: $78,500 to $168,000.
• Annual Salary Range for Illinois: $68,300 to $157,800.
• Annual Salary Range for Minnesota: $73,800 to $157,800.
• Annual Salary Range for Maryland: $73,800 to $157,800.
• Annual Salary Range for New York/New Jersey: $68,300 to $182,600.
• Annual Salary Range for Washington: $78,500 to $168,000.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services