Process Improvement Consultant

Guild Mortgage Company • San Diego, CA

285d • $84,000 - $114,000

About The Position

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. The Process Improvement Specialist is responsible for identifying, developing, and implementing strategies to improve organizational processes, enhance efficiency, optimize costs, and increase overall effectiveness. This role involves generating innovative ideas, working collaboratively across departments to define integrated solutions, and creating metrics to evaluate the return on investment (ROI) for proposed process improvements. Additionally, the individual will perform business analysis duties to gather, analyze, and document business requirements and support the development of solutions that meet business needs. The BPI Consultant will also leverage project management skills to ensure the successful execution of process improvement initiatives.

Requirements

• Bachelor's degree in business, Engineering, or a related field.
• Master's Degree directly related to the position or equivalent, preferred.
• Minimum five years' experience in process improvement, business analysis or related role, with at least 2 years' experience in impactful process improvement.
• PMP or equivalent desired but not required.
• Strong analytical and problem-solving skills.
• Ability to interact and communicate effectively at all levels.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in process mapping and analysis tools.
• Experience with metrics and ROI analysis.
• Knowledge of industry best practices, preferably in the mortgage industry.
• Experience in gathering and documenting business requirements.
• Proficiency in data analysis tools and techniques.
• Project management skills, including planning, execution, and monitoring.
• Change management skills, including effective communications.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented.
• Proficiency in Microsoft Office Suite and collaborative cloud-based programs.

Nice To Haves

• Experience with continuous improvement methodologies (e.g., Lean, Six Sigma).

Responsibilities

• Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop detailed process maps and documentation to support analysis.
• Identify and develop new ideas for process improvement by analyzing current processes, gathering feedback from stakeholders, and conducting research on industry best practices.
• Challenge status quo thinking to see opportunities for substantial advancement where possible.
• Work closely with various departments and teams to understand their needs, gather input, and build consensus on process improvement initiatives.
• Develop and execute action plans for implementing process improvements.
• Create and maintain metrics to measure the adoption, effectiveness and ROI of process improvement initiatives.
• Gather, analyze, and document business requirements from stakeholders.
• Collaborate with Information Technology and other departments to develop and implement solutions that align with business requirements.
• Maintain awareness of existing technology capabilities and emerging technologies.
• Perform data analysis to support decision-making and identify trends, patterns, and insights.
• Foster a culture of continuous improvement by encouraging employees to contribute ideas.
• Provide training and support to employees on new processes and improvements.
• Utilize project management skills to plan, execute, and monitor process improvement projects.
• Develop and implement change management strategies.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• LTD insurance
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree