Process Improvement Consultant

NetImpact Strategies-posted 3 days ago
Full-time • Mid Level
San Antonio, TX
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We have an opportunity for a Process Improvement Consultant to join our Business Operations team. The successful candidate will be a creative thinker and problem solver. In this role, you’ll be responsible for coordinating initiatives and contributing to team efforts, such as: Continuous process improvement, building and maintaining program dashboards, developing processes, metrics, and standards, and other administrative tasks. Preference for candidates in with the metro-Washington, DC or San Antonio, TX areas.

  • Evaluate existing workflows to identify process inefficiencies, bottlenecks, and quality issues.
  • Develop and recommend improvements using methods such as process mapping, data analysis, and Lean Six Sigma.
  • Promote continuous process improvement and standardization by identifying gaps in service, training, or other processes, and drafting, developing, and/or updating business documents and requirements;
  • Lead or support client and internal cross-functional teams to develop and implement new processes and ensure a smooth transition.
  • Track key performance indicators (KPIs) and project outcomes, reporting findings and recommendations to management.
  • Tracking and working client-focuses initiatives, identifying process obstacles issues, risks, and opportunities, presenting updates/materials to client leadership;
  • Coaching, Supporting consulting with, and assisting the client with project coordination (e.g., stakeholder report), creating and maintaining program dashboard and process improvement, and strategic planning;
  • Developing, maintaining, and training end-users on how to use program dashboards;
  • Developing automated workflow processes to track progress and streamline operations;
  • Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives;
  • Assisting with the enterprise risk management program and training on identification, mitigations, and best practices;
  • Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders;
  • Supporting Commercial-Off-the-Shelf (COTS) integrations
  • Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries;
  • Developing concise, professional, and compelling executive presentations on major initiatives;
  • Support organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities;
  • Coordinates with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives
  • Identifying and managing ad hoc strategic projects
  • Assisting with research with policies and emerging regulations and provide analyses, recommendations
  • Assisting in facilitation and the coordination of high-level meetings, ensuring that read-aheads are relevant, quality checked, and ensuring that minutes are submitted on time
  • Providing administrative support for meetings and conferences (meeting minutes, notes, action items, etc.)
  • Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.
  • A BA/BS degree in a related field
  • 3+ years of experience in Management, Business Operations Business Analysis, or a related field
  • Strong process improvement knowledge and abilities; Six Sigma preferred
  • Proficient in Microsoft Office applications (Teams, PowerPoint, Word, Excel, Outlook, SharePoint, and Visio)
  • Must possess excellent oral and written communication, as well as presentation skills
  • Ability to work independently, adapting to changing requirements, and multi-task in with quick delivery of documents, briefs, and other deliverables
  • Must be able to step in and support the client with minimal direction function with minimal direction and function with sometimes ambiguous client requirements.
  • Self-starter with a genuine desire to learn is essential
  • Strong customer service and interpersonal skills
  • Ability to problem-solve and think analytically
  • Must be able to obtain and maintain government Public Trust clearance eligibility requirements
  • A sincere interest in education and training, process improvement, and/or standardization strongly desired
  • Experience with Defense Department preferred
  • Experience in project coordination, and task tracking tools preferred
  • PowerBI experience
  • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
  • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
  • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
  • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
  • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
  • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
  • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!
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