Process Improvement Consultant - Nursing Support

Carilion Clinic • Roanoke, VA

282d

About The Position

Leads significant organizational change initiatives to improve clinical quality, efficiency, effectiveness, timeliness, patient satisfaction and financial performance. Plan and leads the most complex improvement, structural organization, and implementation processes. Provides advice and training on the development, administration and technical aspects of the organization's improvement efforts at all levels. Assists clinical and non-clinical personnel in assessing work and identifying areas/processes for improvement and executing improvement plans. Works cooperatively with Senior administrative and clinical leadership to (a) identify improvement opportunities in the most complex, multi-system environments using state of the art analytical tools and current best practices, (b) establish expectations for improvement initiatives, and (c) determine resources (financial, staff, data, management) needed to accomplish goals (d) facilitate and implement complex improvement/change plans. With administrative and clinical project sponsors, develops project charters, teams, plans, and strategies necessary to fulfill project goals. Consults with others, formally and informally, regarding organizational or process change and project management solutions to problems and/or barriers. Works with others to demonstrate and communicate success, progress, organizational learning. Serves as a technical and educational resource to others in the organization for projects and management education. Applies or teaches Statistical Process Control, process improvement, or other quantitative and qualitative tools, as appropriate for each assignment, and as might be assigned.

Requirements

• Bachelor's degree required; Master's preferred.
• Strong preference for education in industrial/systems engineering, health science/management, business, or organizational change.
• Experience leading quality/process improvement projects in complex environments.
• Two years of experience preferred.
• Applied knowledge of improvement skills such as healthcare industrial engineering, systems theory, project management, and process design.
• Experience in a healthcare setting preferred.
• Certification in Six Sigma, change management, lean production, or project management (PMP) preferred.
• Must be licensed to operate a motor vehicle in Virginia.

Nice To Haves

• Excellent written and oral communication skills.
• Demonstrated ability to communicate process change and flexible solutions.
• Excellent interpersonal skills and organizational ability.
• Ability to lead and produce positive outcomes in a changing environment.
• Familiarity with Microsoft Office software.

Responsibilities

• Lead organizational change initiatives to improve clinical quality and efficiency.
• Plan and lead complex improvement and implementation processes.
• Provide advice and training on improvement efforts at all levels.
• Assist personnel in assessing work and identifying areas for improvement.
• Work with leadership to identify improvement opportunities.
• Establish expectations for improvement initiatives.
• Determine necessary resources for improvement goals.
• Develop project charters, teams, plans, and strategies.
• Consult on organizational or process change and project management solutions.
• Demonstrate and communicate success and organizational learning.
• Serve as a technical and educational resource for projects.
• Apply or teach Statistical Process Control and process improvement tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree