Process Improvement Associate I

JPMorgan Chase • Columbus, OH

75d

About The Position

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Process Improvement Associate I within JPMorganChase, you will contribute to enhancing operational efficiency and driving business transformation. You will collaborate with senior leaders to map, simplify, and document processes, reducing manual touch points and enhancing operational efficiency. Your work will be pivotal in transforming our business, requiring you to exercise initiative and judgment to resolve short-term challenges and propose strategic improvements. You will leverage your foundational knowledge and innovative mindset to support process improvement initiatives across various departments. Your ability to collaborate with teams, analyze data, and communicate effectively will be crucial in achieving our organizational objectives.

Requirements

• Undergraduate degree in a related field such as Business, Engineering or Data Science
• Developed proficiency in process improvement, data analytics or project management
• Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills
• Strong analytical and problem-solving abilities, including data mining and analysis
• Effective communication skills, both written and verbal
• Proficient in relationship building, with experience in supporting diverse teams with varied experiences, skills, and backgrounds
• Innovative mindset with a willingness to experiment and adapt

Nice To Haves

• Familiarity with digital process tools and AI systems
• Exposure to data analytics, visualization tools, with working knowledge of, or exposure to business intelligence software such as Tableau or Alteryx
• Understanding of agile methodologies and change management principles
• Interest in continuous improvement and operational excellence
• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration
• Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction

Responsibilities

• Collaborate with project teams to support process improvement and organizational change initiatives
• Assist in project planning and execution, including defining scope, goals, and deliverables
• Analyze key business processes and data to identify areas for improvement and automation
• Contribute to the development of process maps, workflows, and documentation
• Partner with project team members to support cross-functional collaboration to achieve common goals
• Work with Process Improvement Managers and Program Managers to craft and deliver compelling narratives to influence action on key business decisions and major change initiatives
• Engage in continuous learning and skill development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree