Process Improvement and Customer Engagement Specialist
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About The Position
We have an exciting opportunity for a Process Improvement and Customer Engagement Specialist to join our rapidly growing Network Transformation organization. This position will build and maintain reporting & insights systems that support our entrepreneurial business requirements. The Network Transformation Organization’s vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Our ideal candidate has a strong background in identifying immediate and tangible solutions amidst large and complex data sets and the ability to transform insights into strategic opportunities. The position requires strong data hands-on skills and experience as well as establishing close business relationships and stakeholders across the Network Planning, Engineering, NOC, Field Operations, Marketing, CARE, and Service Assurance organizations.
