Process Improvement Analyst III / Salesforce Product Manager Support

Guardian Life Insurance • Boston, MA

70d • $67,450 - $110,815

About The Position

We have an exciting opportunity in the newly created role of Process Improvement Analyst III/Salesforce Product Manager Support that will focus primarily in supporting the Group instance of Salesforce! This unique role will apply PIA skills and practices but have alignment with the Agile train to support the system business owner in prioritizing and managing ongoing Salesforce development for Group - driving progress, efficiency & results to support the organization. You are Process oriented & operational effectiveness/efficiency mindset. Well versed in analytical skills and can simultaneously maintain detail oriented & strategic views. A team player with proven track record to foster and manage working relationships within a matrixed environment. Proactive to problem-solving. You will Be a peer to other Process Improvement Analysts who approach their role with an operational efficiency and process/tech change readiness approach but has an initial specialized focus on supporting Product Manager type activities for the Group instance of Salesforce. Support your leader, the system owner, and in collaboration with other Agile Train partners, in coordinating sizing, planning & prioritization, new feature & acceptance criteria creation, monitoring JiraAlign/development progress, UAT/Release business testing coordination and size/scope/timeline management. Represent Distribution but take a Group-wide view with a focus on delivering the highest value development in business-aligned timeframes, effectively and efficiently, to support Group success overall.

Requirements

• Bachelor's degree or related experience.
• Solid experience working with end users and leadership to assess business needs.
• Ability to translate needs effectively between Business Areas and Agile/IT resources.
• Strong project/task management skills.
• Aptitude for quickly learning new technologies and processes.
• Ability to deal with ambiguity and change.
• Agility in prioritizing multiple tasks and responding to changing priorities.
• Strong influencing and communication skills.

Nice To Haves

• Salesforce knowledge/experience (certification is a plus).
• Agile (SAFe or other Methodology) experience (certification is a plus).

Responsibilities

• Support the system business owner in prioritizing and managing ongoing Salesforce development for Group.
• Drive progress, efficiency, and results to support the organization.
• Coordinate sizing, planning, and prioritization of new features.
• Create acceptance criteria and monitor development progress.
• Coordinate UAT/Release business testing.
• Manage size, scope, and timeline of projects.
• Represent Distribution while maintaining a Group-wide perspective.

Benefits

• Support and flexibility to achieve professional and personal goals.
• Skill-building and leadership development opportunities.
• Philanthropic opportunities.
• Diverse colleagues with high ethical standards.
• Contemporary, supportive, flexible, and inclusive benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees