Process-Focused Super User

CMA CGM•Charlotte, NC

2d•$89,680 - $112,100•Remote

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. We are supply chain experts, and our team of approximately 98,000 employees across more than 1,000 facilities in 160 countries makes us one of the largest logistics companies in the world. Through our commitment to excellence, we offer end-to-end, customized solutions in both Contract Logistics and Freight Management. We are seeking Process-Focused Super Users to support the successful deployment and user adoption of Manhattan and Associates WMS and OMS platforms across our network of 3PL warehouse operations. These roles are critical to ensuring operational readiness, system quality, and hands-on training support for each deployment. YOUR ROLE As a Process-Focused Super User, you will serve as the operational subject matter expert during site deployments of Manhattan and Associates WMS and OMS systems. You will coordinate testing, define user workflows, assist with system configuration, and play a key role in both go-live support and post-implementation stabilization.

Requirements

Bachelor’s degree preferred; equivalent experience in warehouse operations or logistics will be considered.
3–5 years of experience in warehouse operations, logistics systems, or deployment roles.
Hands-on experience with Manhattan (Manhattan Active preferred) WMS and/or OMS systems strongly preferred.
Prior involvement in software testing, training, or site deployment efforts is a plus.
Strong understanding of distribution center processes and how they map to Manhattan and Associates WMS functionality.
Excellent communication skills with the ability to translate system behavior into operational impact.
Comfortable leading training sessions and supporting users at all levels.
Ability to travel to warehouse locations for deployment support.
Organized, adaptable, and capable of handling multiple priorities during fast-paced implementations.

Responsibilities

Act as a liaison between warehouse operations, implementation engineers, and IT teams.
Coordinate Quality Assurance (QA) and User Acceptance Testing (UAT) for site deployments.
Support testing teams with test scripts, defect management, and execution tracking.
Provide insights into operational workflows to guide system configuration and enhancements.
Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs.
Assist in the creation and delivery of site-specific training materials for warehouse staff.
Provide hands-on training and system walk-throughs to site teams.
Act as a key on-site resource during go-live to troubleshoot and escalate issues as needed.
Partner with local operations teams to ensure alignment between system functionality and business processes.
Identify improvement opportunities and lessons learned from each deployment to inform future rollouts.
Support building and optimizing blueprint for repeatable ongoing deployments.
Serve as a key contact for site managers and customer leads during pre- and post-go-live support.

Benefits

Competitive salary and travel support.
Comprehensive benefits including medical, dental, and vision coverage.
401(k) with company match.
Paid time off and holidays.
Professional development and career advancement opportunities.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.