Process Excellence Specialist II

Affirm

10d•$80,000 - $110,000•Remote

About The Position

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Process Excellence Specialist II, you will be a key contributor to Affirm’s Shared Services team that sits within our Operations organization. We are seeking an experienced, data driven and hands on professional with experience designing simple and efficient business processes. As a member of the Process Excellence team, you will play a key role in launching product and process initiatives. In this role you will be responsible for leading programs and coordinating cross functional teams to ensure operational readiness for key business changes.

Requirements

3+ years of experience in Program Management, Product Operations, Business Analytics or a similar function
Certification in Six Sigma, Project Management or Design Thinking
Experience in delivering large scale business changes
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience in managing and delivering a successful programs, consistently meeting or exceeding timelines
Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance
Experience analyzing, documenting, and mapping operational processes through workflows
Strong understanding of regulatory requirements in the financial services space

Nice To Haves

SQL experience and ability to pull data from data warehouses is a plus

Responsibilities

Operate as a product and process expert in business areas & pillars
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
Monitor the effectiveness of key product work streams and make recommendations for improvement
Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
Maintain and utilize complex dashboards for performance insights
Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics
Manage the development and implementation process of the company’s products and services
Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
Organize, lead and facilitate cross-functional project teams
Diagram, evaluate and maintain operational processes
Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality
Responsibilities may be extended to include other areas of program management and process design, the successful candidate will need to skill-up to have a working knowledge of these areas

Benefits

Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

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