Process Excellence Manager

Midland Credit Management, an Encore Capital Group Company•Troy, MI

About The Position

The Process Excellence Manager is responsible for supporting the overall channel’s operations.This position includes tracking process exceptions,identifying process and system improvements and driving toward system fixes.This role may also assist in managing partner training and documenting channel procedures.

Requirements

1-3 years experience in a project or process management role or equivalent education and experience.
Strong proficiency in MS Office.
Experience in project or process management.

Nice To Haves

1 - 3 years experience in a project or process management role in a financial services related field
System query skills

Responsibilities

Identifies process /system shortfalls and manages the creation of fixes and enhancements.
Helps to create program policies and procedures.
Creates, cultivates and manages relationships across the organization to ensure current processes work as defined.
Maintains related documentation.
Provides regular updates on process integrity and performance to internal and external partners (as required).

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.