Process Engineer

UnitedHealth Group•Overland Park, KS

12h

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Process Engineer is responsible for designing, optimizing, and sustaining end to end fulfillment process within a high volume mail order facility. This role partners closely with Operations, IT, Automation, and Maintenance teams to improve throughput, quality, and reliability through data driven process optimization, deployment and testing of software features, and hands on mechanical system understanding. The Process Engineer acts as a bridge between physical equipment, operational workflows, and supporting software systems to ensure scalable and efficient fulfillment performance.

Requirements

3+ years of experience in process engineering, operations engineering, or continuous improvement within a manufacturing, distribution, or fulfillment environment
Hands on experience supporting or testing software systems in an operational environment
Experience with database queries (MS SQL, MySQL etc.)
Experience analyzing operational data and translating insights into process improvements
Working knowledge of electromechanical systems, material handling equipment and industrial workflows
Working knowledge of automation, robotics, or industrial control systems (PLC adjacent or operational interaction)
Proven solid problem solving, analytical, and root cause analysis skills
Proven ability to work effectively in a production critical environment

Nice To Haves

Experience in high volume mail order, e commerce, or automated fulfillment facilities
Experience with Lean, Six Sigma, or other continuous improvement methodologies
Proven solid written and verbal communication skills, with the ability to translate technical concepts for non technical audiences

Responsibilities

Process Optimization & Continuous Improvement
Analyze current state fulfillment workflows to identify inefficiencies, bottlenecks, and quality risks across picking, packing, sorting, and shipping processes
Design and implement process improvements that increase throughput, reduce cost per unit, and improve service level performance
Develop standard work, process documentation, and operating procedures to ensure consistent execution
Lead root cause analysis (RCA) for operational defects, downtime, and performance variance, implementing sustainable corrective actions
Define and track key process metrics (cycle time, utilization, yield, error rates) to measure impact of improvements
Analysis of current state via Data driven sources (SQL Database, production information)
Software Feature Deployment & Testing
Partner with IT, Engineering, Maintenance, and Operations teams to deploy new or enhanced software features supporting fulfillment execution
Participate in requirements definition, user acceptance testing (UAT), and controlled production rollouts
Validate that software changes integrate correctly with current processes and technologies
Support post deployment monitoring, issue triage, and stabilization activities
Provide operational feedback to development teams to improve usability, reliability, and performance
Mechanical Systems & Equipment Support
Maintain working knowledge of material handling equipment (conveyance, sortation, packing automation, printers, scanners, and peripheral devices), IT infrastructure, and Automation systems (Eg PLCs)
Collaborate with Maintenance and Automation Engineering to align process design with mechanical system capabilities and constraints
Support equipment trials, layout changes, and line re balancing efforts
Identify opportunities where mechanical or layout changes can enable process or software improvements
Cross Functional Collaboration
Act as a technical liaison between Operations, Engineering, IT, Maintenance, and external vendors
Support pilot programs, new technology introductions, and facility initiatives
Train operations teams on new processes, tools, and system changes