Process Engineer II

Echostar Corporation•Littleton, CO

28d

About The Position

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model-combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.

Requirements

Bachelor's degree from four-year college or university and at least 3 years of equivalent experience
Six Sigma/Lean certification (Green belt at a minimum)
Extensive knowledge of Microsoft Office and/or Google Suite
Tactful communication (written and presentation) style; need to have the ability to create a story and value proposition, develop presentations, and present in front of internal/external clients, as well as frontline to executive levels
Experience leading by influence, and success in being a driver of change in an organization
Clear understanding of process tools and methodologies
Ability to work with cross-functional teams to perform process analysis, improvement and implementation on a national scope
Exceptional analytical, creative, technical project management and interpersonal skills, along with an intense customer focus
Self driven with the ability to plan and organize their own work around expected deadlines
Demonstrated ability to write technical procedure documents and process flows
Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities

Nice To Haves

SQL, Python or any analytical tool experience a plus

Responsibilities

Designs and implements changes to operational processes that improve results and reduce inefficiencies
Coordinates with a variety of business units to develop, test and refine new business processes / practices
Leverages data to drive continuous improvement in areas such as productivity, network availability, quality, and technician dispatch
Teaches back lessons learned and key findings to departments with recommendations for changes and updates for training
Creates a roadmap for tools and technology needed to ensure improvement to our customer and intra and inter-departmental experience
Serves as Subject Matter Expert by fully understanding the process and the impact to the operation of the overall business
Uses Lean Six Sigma and/or other process tools to detect operational trends, determine root cause, and present findings and recommendations to a wide audience, including senior leadership for continuous improvement
Identifies opportunities for process improvement to create efficiencies, improve the team member experience, and/or reduce costs
Maps out processes through BPMN modeling and documents job aids, methods of procedures, standard operating procedures, policies, etc.
Supports process automation scoping and development
Participates in learning new technology, process improvement methodologies, and areas of the business