Process Engineer - Business Analyst

KeyBank • Brooklyn, OH

5d • $61,000 - $94,000

About The Position

The Process Engineer acts as a strategic partner and technical problem-solver, bridging business needs with technology solutions. You will lead process evaluations, gather requirements, and deliver recommendations that improve efficiency, automation, and scalability. This position is critical in shaping future-state processes for fraud operations and loan services, ensuring alignment with organizational goals and emerging technologies.

Requirements

• Bachelor's Degree required; Bachelor’s in Computer Science or Operational Excellence preferred
• 5+ years of experience as a Business or Systems Analysts and/or Process Engineer
• Strong presentation, facilitation, and relationship-building skills across all organizational levels
• Expertise in process simulations, SOP development, and process engineering tools.
• High-level knowledge of Robotic Process Automation (RPA tools), such as UiPath, Blue Prism, or Automation Anywhere
• Analytical thinker with a focus on coordinating intake processes, gathering business and technical requirements, and serving as the primary liaison across teams
• Ability to lead cross-functional meetings, manage multiple projects, and ensure deadlines are met with minimal oversight

Nice To Haves

• Experience in process mining, design, and data analysis preferred
• Experience with working in Information Technology
• Experience with data integration and data schemas
• Familiarity with business process roadmaps and automation strategies
• Agile or Lean Six Sigma methodologies

Responsibilities

• Apply process engineering expertise to design innovative, long-term solutions aligned with strategic objectives
• Lead projects focused on core business processes to improve client and employee experience, reduce expense, and increase revenue
• Partner with stakeholders to evaluate and implement new technologies and processes that deliver consistency and scalability
• Create and maintain documentation for process evaluations and recommendations
• Use tools such as process mapping and mining to assess capability and identify optimization opportunities; communicate findings to stakeholders to develop specifications
• Leverage technical documentation and project artifacts to deliver improved resiliency, monitoring, and high availability
• Collaborate across Next Gen Enterprise Transformation and cross-functional teams to foster openness and inclusiveness while delivering measurable results
• Stay adaptable as responsibilities may evolve with changing business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level