Process Design Consultant II - Check Operations

Bank of America • Charlotte, NC

2d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline. Line of Business Job Description: This role is part of the Enterprise Transaction Services Transformation Initiatives and Process Office supporting Check Operations. The Process Design Consultant engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Responsible for the management of design or redesign of processes or projects using six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution while applying business redesign concepts, practices and tools. Accountable for the development, improvement, and execution of processes in support of Performance Plan objectives within or across lines of business and ensures full integration of all process and linkage to best practices . The ideal candidate is a strong leader with the ability to challenge and influence stakeholders at all levels in the organization, with excellent analytical and critical thinking skills, and a process improvement mind-set with the ability to strongly challenge processes and drive optimization. Directly supports the program's strategic direction, transformation efforts and process driven culture.

Requirements

• 5+ years of process engineering and implementation experience
• Enterprise Transaction Services front line unit, control function, change management or support experience
• Strong leaderships skills with the ability to influence stakeholders at all levels
• Executive presence and ability to lead meetings, including meetings with executive participants
• Strong Process Design and/or Project Management Background
• Strong analytical and problem solving skills
• Demonstrated success working in Matrix organization
• Proficient in problem analysis and solution design
• Good business judgment for risk/reward trade offs

Nice To Haves

• Knowledge of check Operations with experience supporting or improving processes
• Process Management Certification (e.g. Lean Six Sigma Green Belt or Black Belt) with demonstrated application on projects delivering efficiency gains and cost savings
• Process simplification and continuous improvement methodologies
• Ability to lead organizational transitions effectively
• Ability to manage complex, cross-functional initiatives
• Business process analysis including mapping, redesign, and optimization
• Critical thinking and problem-solving capabilities for complex business challenges
• Strategic thinking to align process improvements with long-term business objectives
• Process effectiveness and operational excellence
• Skilled resolution of issues to maintain stakeholder alignment

Responsibilities

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
• Provide subject matter expertise on process engineering methodologies, tools, and best practices to business partners and project teams.
• Develop and maintain process documentation, including current-state and future-state process maps, ensuring alignment with compliance and regulatory standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees