Process Design Consultant I

Bank of America • Newark, NJ

78d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for analyzing testing and metric results, reviewing for opportunities and implementing process improvements. Key responsibilities include supporting the execution of change initiatives and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency of metric and testing results.

Requirements

• Proven ability to produce high quality work in a time sensitive environment.
• Desire to do the right thing for clients and teammates.
• Self-starter, organized, detailed, committed to follow through and persistence.
• Excellent communicator with strong organizational skills.
• Ability to prioritize and meet deadlines for established routines.
• Able to navigate complex organization to engage critical partners.
• Excellent written and verbal communication skills, including experience presenting to senior leaders and/or support partners.

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities.
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits.
• Monitor complaint metric performance to identify trends and opportunities.
• Deep dive into errors across the testing environment and identifying disputes, readiness needs, and trends.
• Ensure all dependencies and risks are identified, escalated, and debated.
• Support and execute Third Party Vendor complaint deliverables.
• Build and support additional controls around monthly Complaints Program deliverables.

What This Job Offers