Process Design Consultant I

Bank of America•Tampa, FL

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline. This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline. Join the Enterprise Credit Analytics and Transformation Strategy (ECATS) team, where we are redefining how commercial credit is delivered. This role focuses on designing innovative credit processes and platforms that enable the adoption of next-generation tools and technologies. As a Process Design Consultant, you will: Conduct comprehensive assessments of current-state processes. Collaborate with stakeholders to gather and refine business requirements. Design end-to-end solutions that drive efficiency, consistency, and transformation across the credit lifecycle. This is an opportunity to influence strategic change, optimize processes, and help build a modern credit delivery experience.

Requirements

5+ years of experience in Financial Services Industry
Experience in Credit, Credit Operations, Transformation / Strategy, or Process Design role
Interest in learning new platforms and technologies

Nice To Haves

Proficient in Excel, PowerPoint, and Visio
Familiarity with Agile software development process
10+ years experience in Financial Services Industry
Understanding of Commercial Credit platforms and processes
Experience leading Transformation / Change initiatives and influencing stakeholders

Responsibilities

Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

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