Process Coordinator - Subpoena Fulfillment

Capital One • Riverwoods, IL

123d • $56,800 - $64,800 • Hybrid

About The Position

A great opportunity exists for a detail-oriented, confident and highly organized professional to join Capital One's Subpoena Fulfillment and Intake team. This team based in the Capital One Legal department is a dynamic group of legal professionals who receive, review, research, and fulfill on third-party subpoenas issued to Capital One. This role involves reviewing legal requests (e.g. subpoenas) received from external requestors including state agencies, private attorneys, and law enforcement. Also part of the core job function is customer account research, document collection, and coordination with internal business groups. The Principal Coordinator must be able to manage multiple responsibilities, demonstrate strong judgment, and meet time-bound deadlines. In order to achieve meaningful, collaborative time in the office, working onsite at the Riverwoods location in accordance with the Capital One hybrid policy is expected.

Requirements

• High School Diploma, GED or equivalent certification, or military experience
• At least 1 year of experience in Google Workspace and Excel

Nice To Haves

• Bachelor's degree
• Strong written and verbal communication skills
• Excellent organizational skills and time management
• 1+ years of experience in a law firm OR legal department
• 1+ years of experience in financial services industry

Responsibilities

• Review and prepare responses to subpoenas and government agency requests for customer account information consistent with the best interests of customer / company
• Interact with business lines to research account systems of record to compile requested information
• Evaluate account information received from all business lines to ensure completeness, quality, and accuracy consistent with subpoena requests
• Communicate with requesting parties/agencies to resolve ambiguous requests
• Notate relevant request and response information in system of record
• Manage workload in an efficient manner to insure requests are completed timely and within stated team benchmarks
• Identify and solve issues within scope and escalate to management in a timely manner
• Actively support and comply with team and department objectives
• Ability to prioritize tasks and manage deadlines
• Assist with team administrative functions, reporting, and special projects (as needed)

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits supporting total well-being

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED