Process Automation Engineer
About The Position
Accommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time. We are seeking a highly skilled engineer responsible for designing, building, and maintaining workflows using native Jira Service Management (JSM), Jira and Confluence tools and APIs to streamline processes, integrate systems, and reduce manual work, requiring skills in scripting (Python/REST), API integration, system administration, and collaboration with technical and non-technical teams to drive efficiency and support AI/ML initiatives. The role is focused on leveraging automation to improve teamwork and operational clarity. You will be responsible for designing, developing, and maintaining scalable applications in a fast-paced, agile environment. The candidate is expected to have at least 3-5 years of experience.
Requirements
- Proven experience with Atlassian products (Jira, Confluence, Bitbucket)
- Strong understanding of RESTful APIs, JSON, and data transformation
- Scripting (Python/PowerShell) and integration tool experience
- Problem-solving, analytical, and communication skills
- Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments
- Strong problem-solving skills and the ability to work through ambiguity to define clear solutions
- Languages & Frameworks: Java, JavaScript, Spring, Node.js, Angular, React.js, JSF
- Databases: PostgreSQL, DynamoDB
- Cloud & DevOps: AWS, Tech Ops, pipelines
- APIs & Services: REST, SOAP, JSON, PINGFederate, SAML
- Tools & Testing: Postman, Swagger, JUnit, Jasper
Nice To Haves
- Experience with AI/ML concepts is a plus for advanced roles
- Strong understanding of software design principles and architecture patterns
- Excellent problem-solving and communication skills
- Degree in Computer Science or Software Engineering or related field
Responsibilities
- Workflow Design & Implementation: Creating complex automation rules (triggers, conditions, actions) for JSM, Jira, and Confluence
- Integration: Connecting Atlassian products with external tools (Slack, Teams, Salesforce) using webhooks and APIs
- Scripting & Development: Using Python, PowerShell, or REST APIs for custom automation and integrations
- System Administration: Configuring Atlassian and related products (workflows, fields, permissions) for optimal automation
- Collaboration: Partnering with product owners, engineers, and business teams to identify needs and deliver solutions
- Support & Maintenance: Troubleshooting issues, managing defects, and ensuring system performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
