Process Associate | Mailroom Associate | on site Richardson TX

Genpact•Richardson, TX

10d•$18•Onsite

About The Position

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate, Mailroom Associate! We are looking for mailroom process associates. On site 100% return to office in Richardson, TX.

Requirements

Attention to detail

Responsibilities

Incoming Mail Process
Customer Check payments
Sort incoming customer checks by client
Open and accurately log customer check details as per SOP
Audit check log for accurate details
Deposit checks into appropriate bank accounts.
Research checks details to accurately identify customer
Customer Correspondence
Open all incoming customer mail.
Scan incoming mail into correct Sharepoint folder
Filing Mail
Open all incoming Filings mail.
Sort mail as per SOP
Send recorded documents to El Paso office for additional processing
Track incoming and outgoing rejections
Review and correct documents
Contact county recorders as needed to fix rejections
Process check requests for fee issues/changes, expired checks, etc.
Failure to work through rejected filings could result in legal risk and SLA misses
Adjust processes to new client/jurisdiction requirements as needed
Other Incoming Mail
Store and scan original Title documents
CCFC original documents need signature and storage
Outgoing Mail Process
Filing Mail (UCC, FIX & PUC)
Printing of all UCC related documents as per SOP.
Ensures printed documents are packed to standards and meet quality standards set by local recorders for processing.
Ensures proper postage is used for each mail piece.
Delivers completed documents to USPS personnel or mailboxes for shipping.
Ensures completion of all required batches as per SLA
Outgoing Customer Refunds
Printing of customer refunds on Client specific check stock.
Package customer check into appropriate envelope.
Ensure proper postage is calculated and used.
Outgoing Customer Correspondence & Invoices
Print customer invoices as required
Print “ad hoc” Voice requested materials
Package appropriately all correspondence/invoice
Ensure proper postage is calculated and used.
Monitor mailing supplies
Monitor client check stock
Other Work from Office Tasks
Notary responsibilities
PUC documents need to be signed and notarized.
Sales/Property Tax Documents
Tax team has tax related documents and payments that need to be physically mailed.

Benefits

Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. Let’s build tomorrow together.

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