Process Associate, Fraud Alert Management Contact Center Remote US

Genpact • Richardson, TX

240d • $17

About The Position

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Inviting applications for the role of Process Associate, Fraud Alert Management Contact Center. In this role, we require someone with knowledge and experience in Fraud prevention and detection.

Requirements

• High school diploma or GED.
• Knowledge of principles, processes, procedures and trends related to fraudulent activities, and measures taken for fraud prevention.
• Excellent customer service skills that build upon customer satisfaction.
• Working knowledge of MS Office, e.g., Excel, Word, and PowerPoint.
• Effective verbal and written communication skills.
• Detail-oriented with good organizational skills.
• Ability to manage multiple tasks and competing demands.
• Ability to work independently and in a collaborative team environment.
• Ability to maintain confidentiality.
• Willingness and ability to work second and third shifts, as well as weekends.

Nice To Haves

• Experience in banking and/or credit, debit, and prepaid card processes.
• Experience in live-chat roles and/or inbound/outbound calling.
• Knowledge of fraud applications and systems, such as Falcon, Data Navigator, and CMSe.

Responsibilities

• Remain up to date on changing fraud trends.
• Escalate unresolved problems to appropriate resources.
• Meet job standards such as quality standards and adherence to schedules.
• Verify authorizations via return calls from cardholders.
• Contact financial institutions regarding suspicious cardholder activities.
• Resolve suspicious phone calls transferred from Customer Service.
• Participate in special projects or requests made by management.
• Ensure adherence to all operations and compliance procedures.
• Maintain flexibility in scheduling to meet department demands.

Benefits

• Hands-on experience, mentorship, and continuous learning opportunities.
• Work at the cutting edge of AI, automation, and digital innovation.
• Drive change for global enterprises and solve business challenges that matter.
• Join a values-driven culture that values respect and integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED