Process Associate - Customer Service Representative - onsite Richardson TX
About The Position
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate, Customer Service Representative In this role, Representative responsible for addressing clients' concerns promptly and effectively, ensuring their satisfaction. Will also assist in resolving past due accounts, contributing to improved financial outcomes.
Requirements
- Good Attendance Record
- Good written and verbal communication skills
- With high level of confidentiality and professionalism
- Basic/Good Computer Skills
- Basic knowledge in MS Word & Excel
- Willing to rotate shifts and weekly offs
- Open and receptive to feedback
- Ability to work in a fast-paced environment where standards of quality and timelines are established.
- High on integrity to ensure compliance.
- Ability to work on a team.
Nice To Haves
- With BPO or contact center experience
- Must be amenable to work onsite – DFW Site (Richardson, TX)
- Assertive and confident
- Strong negotiation skills
- Problem solver with procedure driven judgment to find the best solution.
Responsibilities
- Should be able to work in blended environment catering both Inbound & Outbound Calls.
- Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.
- Ensure that the account becomes current & provide solution to keep it current for long term.
- Willing to take additional training as suggested by management.
- Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
