Process Assistant

Rent the Runway•Arlington, TX

33d

About The Position

The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience. A Process Assistant is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Requirements

Have a positive, ‘can-do” attitude and excellent interpersonal skills
Ability to work flex shifts, hours, nights and weekends as the business dictates
Strong written and verbal communication; bilingual in Spanish is a plus
Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
Forward thinkers with the ability to articulate point of view and improve processes
Enforce safety guidelines, cleanliness and security standards
Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
Must operate with a sense of urgency and have attention to detail
Align with the company's core values to ensure a world class customer experience
Ability to lift a maximum of 50 lbs based on needs of the role

Nice To Haves

Education beyond high school and prior experience leading teams is a plus
Strong written and verbal communication; bilingual in Spanish is a plus

Responsibilities

Maintain strong working knowledge of all processes and policies
Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
Actively lead with safety, production, cost and quality at the forefront of all decision making
Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
Communicate cross-departmentally
Implement and monitor continuous improvement processes for the team
Manage, coordinate and track daily attendance and break periods
Track and report labor hours and UPH
Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
Continue the onboarding process and ramp-up period post training
Be comfortable speaking in front of groups of all sizes
Support teams through change and embrace continuous improvement
Partner with trainers and leadership to maintain and apply learning tools
Communicate feedback to better the operation and the employee experience
Communicate and cooperate with team members and leadership
Enforce safety guidelines, cleanliness and security standards
Take on additional duties as assigned by leadership
Proficient in warehouse management software