Process Assistant, OKC5

Amazon•Oklahoma City, OK

5h•Onsite

About The Position

The Process Assistant is assigned to the Area Manager, and will hold responsibilities specific to the different Fulfillment Center areas. This role involves supporting daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers. The Process Assistant will also provide vacation coverage for Area Managers, assist with policy follow-up and attendance tracking, and track and report ATS/labor hours. Key aspects include assisting the floor as an associate resource, training associates, verifying SOP compliance, and ensuring successful area performance through tracking, reporting, and feedback. The role also involves participating in Operational Excellence initiatives, filling in with production duties as needed, understanding workflow and daily production goals, reviewing and updating SOPs, assisting in keeping the work area clean and organized, identifying and addressing safety hazards, coaching associates on safety, participating in safety initiatives, and referring all job injuries immediately to the area manager.

Requirements

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required

Nice To Haves

Experience using strong customer service, communication, and interpersonal skills
Experience in problem solving and delivering results
Experience with Kaizen and Continuous Improvement Process
Knowledge of project and product quality tools like Six Sigma or Lean operations
1+ years of Problem Solve process path experience
Experience leading and influencing your team or organization
Education beyond High School, and/or prior experience managing employees
Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management

Responsibilities

Support and work in the department as required
Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
Providing vacation coverage for Area Managers
Providing policy follow-up, attendance tracking (duties do not extend to discipline)
Tracking and reporting of ATS/labor hours
Assisting the floor as an associate resource, training associates and verifying SOP compliance
Ensuring successful area performance, through tracking, reporting and feedback of associate performance
Participating in Operational Excellence initiatives in some capacity
Filling in as needed with production duties
Fully understanding workflow and daily production goals
Reviewing and updating SOP as required
Assisting in keeping work area clean and organized
Identifying and addressing safety hazards within the work area
Coaching associates to work safely at all times
Participating in safety initiatives
Referring all job injuries immediately to area manager