Process Assistant

Amazon•Madison, WI

17h•$23 - $24

About The Position

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. Process Assistants are part of the Last Mile operations in Amazon Logistics and play a crucial role in this rapidly growing team. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers.

Requirements

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Are 18 years of age or older

Nice To Haves

Associate’s or Bachelor’s Degree, and/or prior Amazon experience
Experience taking part in a kaizen or Shingi event in a similar environment
Awareness and willingness to use OPEX tools and techniques
Demonstrates problem solving and analytical skills
Ability to communicate effectively (written and verbal) across various levels of an organization
History of meeting/exceeding departmental goals
Experience leading teams
Capable of providing direction to team members using independent judgment
Organization and time management skills

Responsibilities

Assist in the coordination of Delivery Associate (DA) training and ridealongs for new DAs
Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections
Ensure adherence to dress code standards
Conduct regular ridealongs with DAs for engagement and standard work adherence
Daily review of DA performance to identify potential ridealong candidates
At times assisting with production duties, training sort associates and verifying SOP compliance
Ensure successful area performance, through tracking and reporting metrics.
Understand workflow and daily production goals
Review and update SOP as required
Ensure work areas remain clean and are equipped with proper equipment and supplies
Identify and address safety hazards within the work area
Coach associates to work safely at all times and participate in safety initiatives
Ensure all job injuries are reported timely in accordance with established policy and procedure
Provide direction utilizing independent judgment
Continue meeting or exceeding of department performance goals