Process Assistant, RSR

Amazon•Saginaw, MI

About The Position

Amazon Process Assistant (Full-time) Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our team’s band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. On the Road Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements

Requirements

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Valid and active driver's license
At least 21 years old, and authorized to work in the United States
Must be able to obtain and maintain a Driver Qualification File

Nice To Haves

Associate’s or Bachelor’s Degree, and/or prior Amazon experience
Demonstrates problem solving and analytical skills
Ability to communicate effectively (written and verbal) across various levels of an organization
History of meeting/exceeding departmental goals
Experience leading teams
Capable of providing direction to team members using independent judgment
Organization and time management skills

Responsibilities

Assist in the training of new Delivery Associates on how to drive and operate the vehicles
Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections
Ensure adherence to dress code standards
At times assisting with production duties, training sort associates and verifying SOP compliance
Track and monitor performance including on road ride behinds / ride alongs to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
Understand workflow and daily production goals
Ensure all federal, state and local laws and requirements are being followed.
Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
Ensure all job injuries are reported timely in accordance with established policy and procedure
Provide direction utilizing independent judgment
Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.
Ensure work areas remain clean and are equipped with proper equipment and supplies.
Identify and address safety hazards within the work area.