Process Assistant, RSR

Amazon•Midland, TX

1d•Onsite

About The Position

Since opening its virtual doors in 1995, Amazon has been continuously pushing the boundaries of 'possible'. The business strives to delight customers from order placement to seamless coordination behind the scenes, maintaining agility, fluidity, and intentionality, guided by the Leadership Principle of Bias for Action. Amazon aims to be the most customer-centric company on Earth. Rural Super Rural (RSR) is an organization within Amazon focused on ensuring customer deliveries and satisfaction in remote areas, combining operations and support teams to innovate last-mile delivery. Process Assistants are integral to the Last Mile operations in RSR, responsible for daily department management, including labor allocation, leading meetings, assigning job duties, providing work direction, and communicating with internal and external suppliers.

Requirements

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required

Nice To Haves

Associate’s or Bachelor’s Degree, and/or prior Amazon experience
Awareness and willingness to use OPEX tools and techniques
Demonstrates problem solving and analytical skills
Ability to communicate effectively (written and verbal) across various levels of an organization
History of meeting/exceeding departmental goals
Experience leading teams
Capable of providing direction to team members using independent judgment
Organization and time management skills

Responsibilities

Track and report ATS/labor hours
Occasionally assist with production duties, train associates and verify SOP (standard operating procedure) compliance
Ensure successful area performance through tracking and reporting metrics
Independently assess all aspects of associate work performance and provide timely and detailed feedback
Participate in Operational Excellence initiatives
Maintain a full understanding of workflow and daily production goals
Review and update SOP’s as required
Ensure work areas remain clean and are properly equipped
Identify and address safety hazards within the work area, and participate in safety initiatives
Coach associates on ways to work safely at all times
Ensure all job injuries are reported timely in accordance with established policies and procedures
Provide vacation coverage for Area Managers