Process and Efficiency Specialist

Wilson Bank & Trust•Lebanon, TN

About The Position

The Connective Force Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one. POSITION SUMMARY: The Business Analyst I (Process & Efficiency Specialist) supports efforts to improve operational efficiency and effectiveness by collaborating with business units to assess current processes and define future goals. This position works closely with project sponsors to determine project scope and vision, conducts gap analyses, and identifies detailed requirements. The Business Analyst I reports to the Process and Efficiency Director and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Requirements

High School diploma or GED
3 years of experience in banking or financial services preferred
Skilled in process mapping tools (e.g., Visio, Lucid)
Skilled in digital signature software (e.g., DocuSign)
Advanced Microsoft Office skills, especially Excel and Power BI
Strong analytical, problem-solving, and critical thinking abilities
Capable of evaluating solutions for feasibility and cost-effectiveness
Effective multitasking and time management skills
Excellent technical writing, verbal, and presentation skills
Excellent interpersonal skills
Attention to detail
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self-starter with a strong desire to exceed expectations
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Willing to grow and be challenged
Ability to facilitate in person group discussions

Nice To Haves

Bachelor's degree in business administration, operations management, process design, or related field preferred
Lean Six Sigma, Project Management Professional (PMP), or other relevant certifications preferred

Responsibilities

Identify and support initiatives to enhance operational efficiency and effectiveness
Partner with project sponsors to define project scope and objectives
Conduct gap analyses, including current state mapping and future state design
Define detailed project requirements and use cases
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned

Benefits

all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay
Employee Assistance Program
Employee Care Fund
peer-nominated award ceremonies
interactive digital rewards platform
School Bank
Banker Academy Program
Employee Stock Purchase program
mentorships
workshops
banking schools
certifications