Process Analyst

DriveTime • Dallas, TX

7d • Hybrid

About The Position

We are seeking an experienced Process Analyst (Analyst Process) to lead process optimization efforts within GoFi's auto loan origination team. This role will focus on identifying inefficiencies, eliminating waste, creating and refining controls, and developing best-in-class processes that deliver repeatable and predictable results. The candidate will apply the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to improve processes, work closely with other Lines of Business (LOBs) within the DriveTime family of companies, and ensure that processes are scalable and aligned with the organization’s strategic objectives.

Requirements

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field.
• 4+ years of experience in process management, business analysis, or operations improvement.
• Proven experience with DMAIC, Lean Six Sigma, or similar process improvement methodologies.
• Strong proficiency in process mapping tools such as Microsoft Visio, Miro, or similar.
• Strong analytical mindset with the ability to evaluate data, uncover inefficiencies, and propose actionable solutions.
• SQL query and Data Analysis.
• Excellent communication and interpersonal skills, with the ability to work across departments and collaborate with teams in other LOBs.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced environment.
• Ability to create working relationships with external vendors, build rapport, and execute projects.

Nice To Haves

• Experience in the financial services, auto lending, or related industries is highly preferred.
• Lean Six Sigma Green Belt or Black Belt certification.
• Process Management or Business Process Management certification is a plus.

Responsibilities

• Waste Identification and Process Optimization: Leverage DMAIC methodology to identify areas of waste, inefficiency, or bottlenecks in existing processes. Develop and implement solutions that streamline processes to improve efficiency, reduce waste, and produce predictable and consistent results.
• New Process Development and Implementation: Develop actionable recommendations for process improvements that enhance both efficiency, waste reduction, and predictability. Present options and outcomes to leadership, highlighting the impact on efficiency, operational performance, and customer satisfaction. Design and implement new processes to meet evolving business needs, ensuring that they are repeatable and predictable. Prepare process documentation, training materials, and SOP development for successful rollout of new processes.
• Project Management and Stakeholder Engagement: Manage end-to-end process improvement projects, from defining objectives to executing solutions and measuring results. Work with third party vendors and external business partners to optimize processes and products Foster strong relationships with stakeholders at all levels of the organization including external, ensuring alignment with business objectives and priorities.

Benefits

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level