Process Analyst

Intone Networks • Miami, FL

397d • $135,200 - $135,200

About The Position

The Process Analyst role at Intone Networks involves automating workflows and business processes within the JIRA platform for a major Latin bank. The position focuses on enhancing operational efficiency through Java development and integration management, with the goal of streamlining operations and improving productivity across teams.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3-4 years of experience in JIRA process automation and Java development.
• Proficiency in Java and associated frameworks.
• Hands-on experience with JIRA APIs (REST, SOAP), scripting, and workflow automation in JIRA.
• Familiarity with JIRA Software, JIRA Service Management, and JIRA Core.
• Experience with integrations using tools like Bitbucket, GitLab, Confluence, Slack, and others.
• Knowledge of CI/CD pipelines and automation in development workflows.
• Strong problem-solving skills and the ability to debug and optimize automation solutions.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

Nice To Haves

• Portuguese speaking is a nice to have.
• Familiarity with other scripting languages such as Python or Bash is a plus.
• Knowledge of Agile methodologies (Scrum, Kanban) and familiarity with project management tools.

Responsibilities

• Design, develop, and implement automation solutions for JIRA workflows to improve operational efficiency and minimize manual effort across teams.
• Write and maintain custom Java scripts for automating tasks, integrating JIRA with other systems, and enhancing functionality.
• Manage integrations between JIRA and other tools such as Git, Jenkins, Confluence, and Slack, ensuring smooth data flow and automation across platforms.
• Identify opportunities to automate repetitive tasks and optimize workflows, proposing and implementing improvements to current processes.
• Provide technical support and training to internal teams on JIRA automation features, best practices, and custom solutions.
• Create custom reports, dashboards, and metrics to track automation performance, monitor system health, and ensure business processes are running smoothly.
• Maintain clear and up-to-date technical documentation for all automation solutions, workflows, and integrations.

Benefits

• Competitive hourly rate of $65/hr
• Opportunity for conversion to full-time employment after 12 months
• Hybrid work environment (3 days in office)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree