Process Advisor

Veolia • Holyoke, MA

19h • $140,000 - $160,000

About The Position

Position Purpose: The Process/Performance Advisor serves as the Hub’s technical and operational lead, supporting sites in identifying, implementing, and sustaining performance improvements. This role blends operational field experience with analytical and facilitation skills to help teams optimize processes, adopt digital tools, and drive measurable efficiencies. The Advisor acts as the primary bridge between Hub data insights and on-the-ground operational action, facilitating workshops, training sessions, and performance troubleshooting.

Requirements

• High School Diploma/GED is required.
• 5+ years of operational experience in water/wastewater treatment, process control, or maintenance optimization.
• Demonstrated ability to lead cross-functional initiatives and train operational teams.
• Familiarity with Veolia systems such as Hubgrade, HachWIMS, or OPAL preferred.
• Excellent facilitation, coaching, communication, and collaboration skills.
• Growth mindset – adaptable to new technologies and approaches.
• Operational problem-solving and troubleshooting.
• Collaboration with Finance and site leaders.
• Continuous improvement and innovation mindset.
• Process optimization and digital tool application.

Nice To Haves

• Technical background (engineering or operations discipline) preferred but not required.
• Familiarity with Veolia systems such as Hubgrade, HachWIMS, or OPAL preferred.

Responsibilities

• Support operational sites in analyzing process data and identifying root causes of inefficiencies.
• Facilitate workshops to define and implement process improvements using Hubgrade and OPAL tools.
• Coach site teams in digital adoption and process standardization (e.g., chemical optimization, maintenance planning, energy management).
• Lead site-level Hubgrade upskilling sessions focused on operational use cases (e.g., polymer monitoring, HachWIMS).
• Interface with corporate experts as needed for specialized troubleshooting or best practice sharing.
• Work with hubgrade manager and analyst to quantify benefits of improvements and track as part of ongoing hub support in OPAL
• Train regional users on relevant tools, metrics interpretation, and dashboard functionality
• Translate data insights into operational actions and follow up on implementation progress.
• Partner with the Data Analyst to develop performance dashboards and interpret KPIs.
• Promote a culture of performance excellence and continuous improvement across all regional sites.

Benefits

• Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more.
• employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees