Procedure Coordinator

Mercy Medical Center•Baltimore, MD

10h

About The Position

Join Our Team at Mercy Medical Center – Now Hiring an Procedure Coordinator in Gastro! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. We are excited to welcome a dedicated and enthusiastic Procedure Coordinator to our front office team for the Gastro Department at Mercy, a busy and patient-focused gastro practice. This is a wonderful opportunity to be part of a supportive, fast-paced environment where your communication and customer service skills will truly make a difference in the patient experience.

Requirements

High School Diploma or GED
A minimum of one-year experience in a medical office setting (preferred)

Responsibilities

Schedule procedures, in-office procedures, imaging, and clinic visits
Assist the administrative assistants to track pre-admission testing results assuring they have been received in a timely manner according to office protocol
Responsible for scheduling procedures with Mercy Endoscopy and outside ambulatory surgical centers for multiple providers
Help consolidate gaps in procedure schedules to maximize physician productivity
Will possess knowledge of HMO's, managed care and third party regulations as they apply to a specialty practice
Answer phones and triage patient phone calls for severity/importance
Complete all assigned scanning within 72 hours
Will schedule patient procedures and appointments from the assigned referral workqueue.
All other duties as assigned

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values