Procedure and Process Writer - Retail Operations

F.N.B. Corporation • Pittsburgh, PA

134d

About The Position

This role is responsible for developing, standardizing, and maintaining operational documentation across key business units within Retail Operations. The ideal candidate will have a strong background in technical writing and banking operations, with the ability to translate complex processes into clear, actionable procedures. This position will collaborate closely with Risk, Compliance, and Legal teams to ensure alignment with regulatory expectations, but will reside within the Enterprise Operations function.

Requirements

• BA or BS
• Minimum of 5 years of job-related experience
• Intermediate level of MS Excel
• Expert level of MS Word
• Excellent organizational, analytical and interpersonal skills
• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast-paced environment
• Detail-oriented

Responsibilities

• Create and maintain comprehensive policies, standard operating procedures (SOPs), and process guides for enterprise-wide operational functions within Retail Operations.
• Partner with subject matter experts (SMEs) in Operations, Technology, Risk, and Compliance to gather requirements, validate content, and ensure documentation reflects current practices and controls.
• Support enterprise-wide initiatives to standardize documentation formats, naming conventions, and governance practices across business lines.
• Ensure documentation is audit-ready and aligned with internal control frameworks and external regulatory expectations (e.g., OCC, CFPB, FFIEC).
• Maintain a centralized repository of documents, manage version control, and coordinate periodic reviews and updates in accordance with governance schedules.
• Perform other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees