Problem Solver

GOAT Group • Atlanta, GA

6h • Onsite

About The Position

As a Problem Solver/Decision Center Associate, you will play a crucial role in our rapidly growing operation. Responsibilities include resolving issues for our sellers and buyers all while ensuring inventory accuracy and quality standards. Problem Solver/Decision Center Associates resolve all issues with the customer in mind while relying on our Company’s process standards and expectations. Additionally as a Problem Solver/Decision Center Associate, you will focus on reducing the financial impact to operations and the company by accurately assessing each problem order. The ideal candidate approaches work with a results-oriented and learner’s mindset and thrives in a fast-paced environment.

Requirements

• A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
• Experience dealing directly with customers and suppliers
• Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
• Resilience in a fast paced and variable environment
• Ability to stand for long periods (up to 12 hours)
• Ability to lift and move boxes (up to 35 pounds)
• Availability and willingness to work extended hours, including weekends, and holidays, during peak periods to meet business demands

Responsibilities

• Adhere to SOPs and Operations SLA's to complete all tasks with a high degree of accuracy and quality
• Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
• Take quick and accurate photos of sneakers in alignment with brand standards
• Understand shoe conditions identified as "issues" by GOAT standards
• Understand GOAT's order statuses to help triage problematic orders
• Work in a dynamic warehouse environment with heavy equipment
• Remain flexible to perform other duties as required and assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees