Problem Manager

Pomeroy • Atlanta, GA

1d

About The Position

• Track and manage problem records and root cause analyses from Service
Lines.
• Appropriate dissemination of technical and business impact after major
incidents to DXC Account Team and CRH Client Team
• Escalation of problem resolution issues to DXC Problem Management Team
• Communication of problem action items to DXC Problem Management Team, to
the client account team
or third-party vendors.
• Liaise with other Service Management teams for support in delivering
Problem Management, including: Change, Configuration, Knowledge, Release and
Incident Management.
• Use problem metrics reports provided by the Problem Management Team and
track to completion including action items
• Own and communicate Problem Management processes to DXC Problem Management
Team

Requirements

• University or college degree in Computer Science, IT, IS, or equivalent academic or on the job experience.
• Minimum 3 years IT industry experience with at least 2 years of relevant industry experience
• ITIL Problem Management-Experienced level
• ServiceNow, Microsoft Office Suite
• ITIL V3/V4 Foundation Certification

Nice To Haves

• Kepner Tregoe experience is a nice to have

Responsibilities

• Track and manage problem records and root cause analyses from Service Lines.
• Appropriate dissemination of technical and business impact after major incidents to DXC Account Team and CRH Client Team
• Escalation of problem resolution issues to DXC Problem Management Team
• Communication of problem action items to DXC Problem Management Team, to the client account team or third-party vendors.
• Liaise with other Service Management teams for support in delivering Problem Management, including: Change, Configuration, Knowledge, Release and Incident Management.
• Use problem metrics reports provided by the Problem Management Team and track to completion including action items
• Own and communicate Problem Management processes to DXC Problem Management Team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level