Problem Manager - Assistant Vice President

Deutsche Bank-posted 4 months ago
$78,000 - $111,800/Yr
Full-time • Mid Level
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You will be joining Deutsche Bank’s Central Problem Management team in AMER, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by error in the Information Technology (IT) infrastructure to prevent the reoccurrence by identifying and eliminating the root causes. The role ensures that the known errors and workarounds are documented and communicated effectively. You will engage and partner with various technology groups to drive root cause analysis and remediation.

  • Manage the full lifecycle of the problem management process, leading root cause analysis activities to successfully identify root causes of problems, while ensuring compliance with internal Service Level Agreements (SLAs), key performance indicator (KPIs) and audit requirements.
  • Ensure that the correct subject matter experts (SMEs) are assigned tasks, that appropriate due dates are assigned and follow up on tasks that are due or overdue and escalate accordingly when tasks are overdue.
  • Create comprehensive, technical problem reports, as the basis for your investigation ensuring that you are complying with the working instructions and the Key Operating Procedures for the problem management process, while providing the necessary detail required for regulatory reporting.
  • Identify trends, patterns and recurring issues using data analysis tools and incident reports.
  • Review the effectiveness of implemented solutions to confirm issue resolution and process improvements.
  • Work closely with incident, change and configuration management team to ensure alignment and develop and implement proactive problem management initiatives to prevent future incidents.
  • Problem Management Experience required.
  • Strong analytical and problem-solving skills.
  • Good understanding of infrastructure and application technologies.
  • Clear communication skills (both written and verbal).
  • Ability to work in a complex technical environment at the application and infrastructure level.
  • Bachelor’s degree in technical related field is required.
  • Working knowledge of Service Now and Microsoft Office suite emphasis on EXCEL, PowerPoint, CoPilot.
  • ITIL experience preferred.
  • Ability to work under pressure and manage multiple priorities.
  • A diverse and inclusive environment that embraces change, innovation, and collaboration.
  • A hybrid working model, allowing for in-office / work from home flexibility.
  • Generous vacation, personal and volunteer days.
  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement.
  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits.
  • Educational resources, matching gift and volunteer programs.
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