Probation Case Specialist (Gr 7-10) - Worcester Probate and Family Court

State of Massachusetts • Worcester Probate & Family Ct, MA

378d

About The Position

The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Middlesex Probate & Family Court is a multi-site location and travel amongst the following sessions may be required at the discretion of the department head: Lowell & Woburn. This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies.

Requirements

• Graduation from high school or its equivalent.
• Some general clerical or customer service experience.
• Ability and experience using personal computers, including word processing software such as MS Word.
• Experience with spreadsheet software such as MS Excel is preferred.
• General knowledge of modern office practices and procedures.
• Ability to serve the public and others with business with the court in a courteous and professional manner.
• Ability to learn the procedures and functions, manual and automated, of the office to which assigned.
• Ability to understand and follow verbal and written instructions.
• Ability to perform routine data entry at an acceptable rate of speed.
• Ability to establish and maintain effective working relationships with court staff.
• Ability to communicate effectively with others.

Nice To Haves

• Working knowledge and ability to effectively use MassCourts or other court used automated case management system.
• Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents.
• Demonstrated ability to provide specialized or technical case processing information.
• Ability to identify problems with court documents, papers and filings and to take appropriate action.

Responsibilities

• Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.
• Assists individuals in filling out forms and applications, and responds to routine requests for information concerning cases, scheduling and court procedures.
• Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system.
• Retrieves criminal records, enters initial data, and updates records and orders in various automated systems.
• Requests information from other agencies, departments, and or courts.
• Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries.
• Prepares lists and other standard documents, and sends out notices to parties and attorneys.
• Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures.
• Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail.
• Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts.
• Maintains statistical data concerning case processing activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees