Proactive Technical Alignment Engineer (TAE)

Gxa • Richardson, TX

109d

About The Position

The Proactive Technical Alignment Engineer (TAE) is the disciplined guardian of GXA's technical standards. They ensure client environments remain aligned, secure, and predictable—building the foundation that allows vCTOs to focus on strategy, relationships, and growth. This role thrives on structure, detail, and accuracy. TAEs are independent problem-solvers, data-driven in their work, and relentless in their pursuit of documentation excellence. They are not client-facing strategists; instead, they are the behind-the-scenes technical stewards who make vCTO conversations possible. To be successful, a TAE must bring very strong, senior-level Systems Engineer (Sr. SE) technical skills—able to operate at an L3 level across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access.

Requirements

• 7+ years of IT systems/network engineering at an L4 level.
• Advanced expertise with Windows Server, Active Directory/Entra ID, Office 365, Azure.
• Virtualization and Storage (VMware/Hyper-V).
• Networking (LAN/WAN, VLANs, firewalls, VPNs).
• Intune, endpoint compliance, and conditional access policies.
• Strong troubleshooting, diagnostic, and problem isolation skills.
• Proven ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Methodical, detail-oriented, and disciplined approach.

Nice To Haves

• Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask.
• Contributions to technical standards and alignment libraries.
• Bachelor's degree in IT, Networking, or equivalent experience (7+ years).
• Certifications (growth path): CompTIA Security+ or Network+, Microsoft Azure/M365 Fundamentals, Cisco CCNA, Fortinet NSE 3/4, VMware VCP/VCTA, ITIL Foundation.
• Willingness to continuously learn and adapt to evolving standards.

Responsibilities

• Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists.
• Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance.
• Provide structured reports to vCTOs with risks, gaps, and recommendations.
• Handle support escalations requiring L3 technical knowledge.
• Ensure proactive alignment and remediation in core areas including Windows Server & Active Directory/Entra ID, Office 365 & Azure, Virtualization, Networking, and Endpoint Management.
• Maintain and improve documentation in IT Glue and Autotask.
• Create repeatable playbooks and process documentation for future reuse.
• Identify systemic issues and recurring misalignments across multiple clients.
• Suggest remediations and contribute insights to Project Initiation Documents (PIDs).
• Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements.
• Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement.
• Mentor junior team members and help raise GXA's technical maturity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree