Proactive Engineer

Executech • Layton, UT

248d

About The Position

Join us as a Help Desk Level 2 Technician and be the hero who transforms tech chaos into calm. No capes required—just your sharp skills and a passion for problem-solving! Your mission includes tackling escalated tech issues, installing and configuring systems, managing user accounts, documenting solutions, deploying patches, collaborating with IT teams, providing remote and in-person support, and mentoring Level 1 techs.

Requirements

• Degree in IT, Computer Science, or related field (or equivalent hands-on experience).
• 2-4 years in IT support.
• Proficiency in Windows, macOS, Active Directory, Office 365, and networking.
• Familiarity with ITSM tools and ticketing systems.
• Strong communication skills and a customer service mindset.

Nice To Haves

• CompTIA A+, Network+, or Microsoft certifications.

Responsibilities

• Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don't stand a chance.
• Install, configure, and optimize systems, apps, and devices.
• Manage user accounts and security settings.
• Track solutions in the ticketing system.
• Deploy patches and updates to keep systems running smoothly.
• Partner with team members and other IT teams to solve complex challenges.
• Provide remote and in-person support.
• Share knowledge to help Level 1 techs grow.

Benefits

• Competitive salary.
• Health, dental, and retirement benefits.
• Company-issued gear.
• Team outings and a fun work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree