Proactive Customer Recall Agent (Remote - Alabama)

Morley

22h•$13•Remote

About The Position

About the Role Location: Remote – Alabama residents Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you! Pay Transparency This position starts at $13 per hour. What to Expect You’ll reach out to vehicle owners to let them know about a vehicle safety recall. You’ll also connect with dealerships to make an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road. Why apply: Work from home while having regular connection with your teammates No weekends Paid training Equipment provided Benefits available Professional development and growth opportunities You need: Communication skills Willingness to learn High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable See Skills for Success below Tasks: Provide excellent customer service, representing a major domestic auto manufacturer Make outbound calls and emails to customers and dealerships Help with team projects Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidays TA will respond to after-hours questions the next business day

Requirements

Communication skills
Willingness to learn
High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
Telephone skills
Computer navigation and typing skills
Conversation skills (able to have discussions and problem solve)
Excellent interpersonal and organizational skills
Able to learn and adapt
Strong attention to detail
Have a solid work ethic and an ability to meet deadlines
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
High school diploma or equivalent
Available to work shifts within the center's hours of operation: Monday to Friday 8 a.m. - 8 p.m. Central time (9 a.m. - 9 p.m. Eastern time)
Must be able to stick to the schedule reliably, as some queues are time sensitive
Able to remain at your desk for long periods of time
Alabama resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported

Responsibilities

Provide excellent customer service, representing a major domestic auto manufacturer
Make outbound calls and emails to customers and dealerships
Help with team projects
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development and growth opportunities
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)