Pro Solutions Center Representative I
About The Position
The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro Outside Sales team, and store employees to complete work in a timely and accurate manner. To be successful, the Pro Solution Center I Representative must have foundational knowledge of phone and computer systems and common customer service practices. In addition, the individual in this role uses various systems to complete work and as such must be able to learn and utilize new systems and tools with training.
Requirements
- 2 years’ experience in a call center, office administration, high volume retail, service support, or similar work environment.
- Basic math and reading comprehension skills.
- Basic computer skills, including working knowledge of Microsoft Office
- Ability to problem solve with a positive, can-do attitude.
- Ability to multi-task, prioritize and manage time effectively.
Nice To Haves
- Infor Cloud Suite Experience
Responsibilities
- Process simple quotes, orders, and returns by various forms of external means such as incoming calls, email, and fax.
- Informs customers of sales promotions while also suggestive selling product lines.
- Resolves product or service questions while determining the best solution within standard company timelines.
- Partners with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly.
- Maintains a positive, empathetic, and professional attitude with internal and external customers.
- Strives to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
- Works within system-based work queue to identify activities ready for review.
- Sends, receives, and responds to questions from Pro Customers, stores and Pro outside sales reps related to quote and order details.
- Adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote.
- Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
