Pro Shop Retail Manager

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC•Charlottesville, VA

5d•Onsite

About The Position

The Pro Shop Manager is responsible for the overall management of Pro Shop operations at Birdwood. This person will be responsible for hiring, scheduling and training golf shop team members, running the POS System, maintaining unparalleled guest service standards, and performing a multitude of administrative functions. In addition, the Pro Shop Manager will contribute to making Birdwood at Boar’s Head Resort the best golf experience in Central Virginia.

Requirements

A minimum of 3 years of experience in Retail Management role
Proficient in using Microsoft Office- Word, Excel, Powerpoint, Publisher
Ability to communicate professionally and effectively in both verbal and written formats
Proficient in each of the following: using technology, maintaining required stock levels
Ability to work a flexible schedule, including holidays, weekends, early mornings and evenings
Work well and positively with management and colleagues within a team environment while having the ability to work independently when required
Develop strong and positive relationships with all members, key stakeholders, and golf community
Exhibit efficient time management skills and prioritize tasks
Resolve problems calmly and professionally, using good judgment and strong interpersonal skills
Understand member and guest service needs and provide anticipatory service

Nice To Haves

Experience managing Golf POS, Golf Genius and Tee Time Management systems
4 year college degree or equivalent

Responsibilities

Manage, oversee, and delegate all aspects of the daily operation for the golf pro shop
Running POS System- booking tee times, checking in golfers, assist with any conflict management
Recruit, hire, train, schedule and supervise all golf pro shop operations staff
Assist with all financial controls for the commencement and conclusion of business each day
Ensure Resort service standards are maintained with every member and guest interaction
Achieve and contribute to the success of operation financial performance goals
Contribute to the overall resort team effort by completing additional duties as requested
Assist Resort Retail manager in presenting a well stocked, well labelled and inviting appearance in the golf pro shop
Partner with Head Professional to oversee tee time reservation system, starting, monitoring, and pace of play
Ensure accurate accounting, recording, and tracking of all member and guest fees
Ensure the proper storage, maintenance, cleaning and organization of all golf equipment and rentals
Create, update and maintain golf shop operations policies and procedures
Adhere to, enforce, and implement all policies and procedures of the facility
Attend all meetings scheduled by management and schedule staff meetings w/ golf shop operations team
Assist with marketing, newsletters, written communications, posting member and guest information, and all golf promotional materials as needed
Assist and support all golf facility related community partnership/volunteer opportunities and programs