Pro Shop Host

Spirit Mountain Casino • Grand Ronde, OR

255d

About The Position

As our Pro Shop Host, you will serve as the welcoming face of our Swing Suites Top Golf Bays, creating a friendly and inviting atmosphere for our guests. In this role, you will greet visitors with a warm smile and help them settle in as they embark on their exciting golf experience. You will coordinate gameplay, ensuring that everything runs smoothly and that guests have access to all necessary equipment and information. Your primary goal is to assist our guests throughout their visit, helping them to enjoy every moment and make lasting memories. Additionally, you will be responsible for addressing and resolving any concerns or issues that may arise, all while maintaining an upbeat and positive environment.

Requirements

• High School Diploma or equivalent.
• Three (3) months guest service and relatable golf experience, or equivalent combination of education, training, and experience.
• Low security gaming license issued by the Grand Ronde Gaming Commission.
• State of Oregon Food Handler's Certificate.
• If applicable, the State of Oregon Liquor Control Commission Server's Permit may be required.
• Must be at least 18 years of age.
• Must pass a golf knowledge test with a score of 75% or higher.

Responsibilities

• Warmly greet and welcome guests as they arrive at the bays, offering detailed information about the various simulator options available to enhance their experience.
• Provide Swing Suite guests with menus and be able to answer any questions regarding our food or drink offerings available in Swing Suites Top Golf.
• Contact the beverage server in the area notifying server that guests have checked into the bay to introduce themselves and begin service needs, food, and beverage orders.
• Ensure that the bay areas are spotless and well-organized by regularly clearing tables, picking up golf balls, and proactively assisting the food and beverage staff whenever necessary.
• Respond promptly to guest inquiries, addressing any issues or concerns with a high degree of professionalism and a friendly demeanor.
• Report any issues or concerns to the on-duty Food and Beverage Assistant Manager or Manager so they are aware.
• Work collaboratively with fellow staff members to foster an enjoyable, positive, and memorable atmosphere for all guests, ensuring they feel valued and entertained.
• Always prioritize the safety and well-being of both guests and employees, adhering to safety protocols and guidelines.
• Ensure all equipment is in good working condition and report any maintenance needs.
• Record sales on (POS) system, with multiple possible payment options and collects payment from customers.
• Oversee the administration of golf leagues and tournaments, coordinating schedules, and ensuring a seamless and enjoyable experience for participants.
• Able to operate current line management systems (i.e., Yelp), entering guest information and alerting guests when seating is available.
• Ability to operate simulator software for running the programs and leagues/tournaments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED