Pro Shop Attendant
About The Position
We are seeking a Pro Shop Attendant to join our team. This position will support management with the daily operations of the golf shop, including but not limited to handling point-of-sale (POS) transactions, booking tee time reservations, assisting members and guests, merchandising, and ensuring a welcoming and professional atmosphere. The ideal candidate will provide excellent customer service and contribute to delivering an exceptional golf experience. WORK ENVIRONMENT: Work indoors behind the Pro Shop counter 95% of the time and outside 5% of the time. ESSENTIAL JOB FUNCTIONS: Present a professional operation as the first point of contact to any guest, including professional demeanor when answering phone calls Operate the tee time management and point of sales system through Agilysys Golf Actively sell merchandise on the Pro Shop floor Clean, stock, fold, hang and straighten the merchandise in the Pro Shop Adhere to all financial and Resort policies with regards to handling various payment methods used by guests and members Communicate tee time changes and necessary information to the Starter’s table Assist Outside Service Representatives as needed Contribute to overall resort team effort by completing additional duties as assigned Understand and follow all Boar’s Head standards and procedures according to Forbes Travel Guide Service Standards and AAA 4 Diamond Service Expectations Assist with duties of Outside Service Representative as needed
Requirements
- Ability to work a flexible schedule, including holidays, weekends and nights if needed.
- Ability to learn how to operate the point of sales and tee time management systems.
- Excellent customer service skills both in person and on the telephone.
- Ability to work independently or as part of a team.
- Ability to prioritize and work in a fast paced environment.
- Ability to follow instructions.
- At least 18 years old.
- High school diploma.
Nice To Haves
- Previous customer service experience.
- Previous experience working in a Pro Shop.
- Knowledgeable about the game of golf and golfer's needs.
Responsibilities
- Present a professional operation as the first point of contact to any guest, including professional demeanor when answering phone calls
- Operate the tee time management and point of sales system through Agilysys Golf
- Actively sell merchandise on the Pro Shop floor
- Clean, stock, fold, hang and straighten the merchandise in the Pro Shop
- Adhere to all financial and Resort policies with regards to handling various payment methods used by guests and members
- Communicate tee time changes and necessary information to the Starter’s table
- Assist Outside Service Representatives as needed
- Contribute to overall resort team effort by completing additional duties as assigned
- Understand and follow all Boar’s Head standards and procedures according to Forbes Travel Guide Service Standards and AAA 4 Diamond Service Expectations
- Assist with duties of Outside Service Representative as needed
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
