Full Time - Sales Specialist - ProServices - Day

Lowe's Home Centers • Warrensburg, MO

10d • Onsite

About The Position

As a Pro Sales Specialist, you will be a business partner focused on helping the Pro customers who walk through our doors or call the Pro desk. Every single day, Pros are building, maintaining, repairing and operating across multiple properties and job sites with requirements to get the materials and supplies needed to run their business. Your sales expertise will help Pro customers find the products and services to complete their projects and take their businesses to the next level. If you enjoy building relationships and solving problems in a fast-paced environment, this may be the perfect role for you. Your Day at Lowe's Pro Sales Specialists at Lowe's are very active, seeking out Pro customers across the store, and answering customer calls or texts via Pro SMARTphones. As a Pro Sales Specialist, you'll spend most of your time seeking out Pro customers, learning about current and future project needs, and building solutions to help them solve their business challenges. For Pro customers, the right partner can make all the difference in getting a job done right. Your resourcefulness, clear communication, and timely follow-up will help ensure Pro customers' needs are met everyday.

Requirements

• Hold a high school diploma or equivalent.
• 1-2 years Sales experience with ability to identify and sell products based on customer needs
• 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
• Be available to work a variety of shifts, including nights and weekends.
• Be able to use common retail technology, such as smart phones and tablets.
• Obtain sales-related licensure or registration if required by law in your state

Nice To Haves

• 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
• 1-2 years experience entering and submitting customer sales orders, including special sales orders
• Professional certification related to the department being considered
• Bi-lingual skills

Responsibilities

• Understand the Pro business and customer needs to provide the right solutions and assist in locating, selecting, quoting, and ordering merchandise.
• Actively engage Pro customers in the store, or by phone with a Pro SMARTphone, to learn about current and future needs you can serve to help their business.
• Use the expanded Pro Fulfillment Network, including Lowe’s Pro Supply, and approved Special Order Vendors, to order products for Pro customers when not available in the store.
• Actively manage all orders and quotes in myredvest and communicate inventory and fulfillment updates to customers to close sales.
• Utilize selling and quoting tools to build customer relationships and streamline their processes, including timely customer follow-up and consistent communication.
• Offer and assist Pro customers with signing up for MyLowe’s Pro rewards and Pro Credit solutions.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
• Complete other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees