PRO Sales & Retail Manager

Nordic Knots AB • New York, NY

122d

About The Position

Nordic Knots is looking for a dynamic PRO Sales & Retail Manager to join our team at the New York Flagship Store. This is a hybrid role designed for someone who thrives at the intersection of retail and professional trade sales. The ideal candidate will bring both a strong background in client-facing retail and the ability to cultivate and grow relationships with interior designers, architects, and trade partners. We are building a company around thoughtful and long-lasting design, strong relationships, and great customer experience. In this role, you will be at the forefront of representing Nordic Knots to both consumers and PRO clients, helping to drive sales in-store, build loyalty with design professionals, and contribute to the growth of our flagship market.

Requirements

• 3+ years of sales experience in retail, trade, or interior design industries.
• Strong understanding of the design community in New York City.
• Prior experience with rugs, textiles, or home furnishings strongly preferred.
• Excellent communication and interpersonal skills.
• Comfortable with digital sales tools and virtual consultations.
• Proactive and willing to take initiative.

Nice To Haves

• Strong knowledge of high-end interiors, textiles, rugs, and furnishings; you can advise as a trusted design partner.
• Organized & detail-oriented; you thrive in balancing sales responsibilities with operational showroom needs.
• Entrepreneurial spirit; you are proactive, results-driven, and energized by being part of a growing brand.
• Collaborative teammate; personable, positive, and motivated to uplift colleagues across teams.

Responsibilities

• Build and grow relationships with PRO clients (interior designers, architects, decorators, developers) who engage with the brand through the New York flagship.
• Drive growth through new trade account sign-ups, personalized consultations, and ongoing client relationship management.
• Support the Sales Director in refining trade sales processes, from onboarding to loyalty-building activities.
• Introduce new collections to trade clients and make each launch a flagship moment.
• Represent Nordic Knots at local trade events, appointments, and in-store activations.
• Act as a brand ambassador on the sales floor, delivering an excellent client experience to new and existing trade clients.
• Provide expert guidance on rugs, curtains, and textiles, assisting clients with product selection, customization, and design recommendations.
• Convert sales through in-store and virtual consultations, follow-ups, and quoting.
• Achieve and exceed store sales targets, contributing to overall retail and PRO success.
• Partner with PRO, Retail, and CX teams to deliver a seamless omnichannel client experience.
• Share insights from trade and retail clients with sales, marketing, and design teams to strengthen future launches and engagement strategies.
• Contribute to a sales-forward and service-driven culture within the flagship team.

Benefits

• Close-knit, ambitious team with an open and entrepreneurial culture.
• Opportunity to shape the company and contribute to its success.
• Encouragement of new ideas and suggestions for improvements.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 11-50 employees