PRO & B2B Coordinator, US

Nordic Knots AB • New York, NY

3d

About The Position

As the US PRO & B2B Coordinator you will be a key member of the Nordic Knots PRO Sales team, owning the service processes for B2B/Wholesale Partnerships in the US and supporting the growth of our PRO business.
We are looking for a candidate who is passionate about design and the Nordic Knots brand and has a background in Wholesale, Sales Operations/ Support or Trade Sales to manage all workflows between Sales, CX and Operations for our B2B (Dropship & Wholesale) partners as well as supporting inbound Pre-Sales inquiries from Trade. The ideal candidate is organized, proactive, customer-focused, and excited to grow within a sales environment.

Requirements

• Min. 2 years of experience in Wholesale, Sales Support or Trade Sales role
• Experience in a design-driven sector such as a furniture, homeware, lifestyle or fashion wholesale or in relevant retail roles
• Strong organizational skills with experience working with product data, coordination of logistics, project management
• Exceptional verbal and written communication skills
• Comfortable using Google Workspace/Microsoft Office
• You thrive in a startup environment and are energized by building something from the ground up
• You are results-driven, highly organized, and passionate about interior design.
• You balance sales expertise with a consultative approach, ensuring clients see you as a partner
• You are personable, collaborative, and team-oriented, eager to teach and uplift others.

Responsibilities

• Manage ongoing relationships with Wholesale & Dropship accounts, building client relationships and servicing partners for on brand representation and growth of Nordic Knots with them
• Conduct regular monthly check-ins with key accounts to review performance and address needs
• Provide weekly inventory reports to partners to support smooth order flow and stock planning
• Coordinate and communicate upcoming product launches, marketing initiatives, and promotional opportunities
• Work closely with the marketing team to ensure B2B partners have updated assets and product information
• Coordinate and deliver product trainings for B2B Partners' sales & marketing teams
• Support new trade sign-ups and applications via our PRO platform
• Onboard new clients with appropriate resources, samples, and account support
• Serve as a first point of contact for trade-specific inquiries via email, phone, or chat
• Troubleshoot and escalate complex issues in collaboration with CX and Sales
• Manage and qualify inbound trade leads and project inquiries
• Track and assign hot leads to the appropriate sales team members
• Follow up with warm prospects and sleeper accounts to drive engagement
• Support sales reps with quote preparation, sample coordination, order processing and follow-ups
• Maintain accurate records in Lead Trackers and CRM system
• Ensure all trade accounts are tagged, categorized, and updated in Zendesk
• Conversion reporting including weekly or monthly sales activity reports and pipeline updates
• Assist in cold outreach efforts including research and email drafting to drive conversions
• Collaborate with the sales and marketing team on trade newsletters and outreach
• Work cross-functionally with Sales, CX, Logistics, and Product teams to ensure PRO clients receive timely updates
• Provide feedback to improve internal systems and client-facing materials for the trade program
• Participate in PRO sales meetings and events

Benefits

• We are a fun and driven team with high ambitions.
• We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged.
• At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up the brand with many exciting projects on the horizon.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed